Got bumped from prep to register tonight and the nacho cheese pump chose 5:17 p.m. to geyser all over a very patient guy’s white shirt. How do you juggle apologizing, comping, and keeping the line moving without sounding like a panicked audiobook?
When the nacho pump erupts at ‘5:17 p.m.’, I lean on a 10‑second script: ‘I’ve got you — comping this now; towel’s right here — next guest please,’ and I keep a small spill kit under the register so I can hand them a damp towel while hitting the comp key without stopping the line. If you don’t have a kit yet, stash a few sanitizer wipes in the straw bin as a stand‑in — do you have a comp hotkey or does your POS need a manager code?
POS hotkey for ‘cheese comp,’ then ‘park order’ at 5:17; hand towel first; @alexander1504’s script helps — manager swipe backup?